Frequently Asked Questions

Managing My Account

• How do I open an account?
• Why are account fees charged?
• How do I add money to my account?
• Can I find out my current 405 Express Lanes account balance online?
• How do I make changes to my account?
• What happens if I don’t keep my credit card current?
• What if I get a new vehicle or get rid of a vehicle?
• What if I have a rental car?
• Why do you need my contact information?
• What if I forgot my username?
• What if I forgot my password?
• Does the California Consumer Privacy Act apply to the 405 Express Lanes?
• Can I use the 405 Express Lanes if I have an account with a third-party mobile payment processor through an app such as Go Toll, PayTollo, Uproad, etc.?
• Will I receive a link through text message or email requesting that a payment be made to my account?
• I received a call from the 405 Express Lanes requesting my personal information.
• Where can I replenish my 405 Express Lanes account?
• Can I set up a payment plan?